Privacy Policy
PRIVACY POLICY
1. Information About the Collection of Personal Data and Contact Details of the Responsible Party
Thank you for visiting Hayes Vancouver. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website.
Personal data refers to any information that can identify you directly or indirectly.
The data controller responsible for processing personal data on this website is:
Hayes Vancouver
Website: hayesvancouver.com
Email: support@hayesvancouver.com
Our website uses SSL encryption to ensure secure transmission of personal information such as orders and inquiries.
We do not use automated decision-making or profiling that produces legal or similarly significant effects.
2. Data Collection When Visiting Our Website
When you browse our website for informational purposes only, we automatically collect certain technical information transmitted by your browser, including:
- Pages visited
- Date and time of access
- Amount of data transferred
- Referring website
- Browser type
- Operating system
- IP address (anonymized where possible)
This data is collected to ensure website functionality, performance, and security.
3. Cookies
We use cookies to improve your browsing experience and enable essential website functions.
Cookies help us:
- store items in your shopping cart
- remember preferences
- analyze website performance
- improve usability
- provide relevant marketing content
Some cookies expire when you close your browser, while others remain stored on your device for future visits.
You may adjust your cookie preferences through your browser settings at any time. Please note that disabling cookies may affect website functionality.
When required, we request your consent before placing non-essential cookies.
4. Contacting Us
When you contact us via email or contact forms, we collect the information you provide to respond to your request.
Your data is used solely to process your inquiry and provide customer support.
Once your request has been resolved, your information will be deleted unless legal retention obligations apply.
5. Data Processing for Orders and Customer Accounts
When you place an order or create an account, we collect personal data necessary to fulfill your purchase, including:
- name
- address
- payment details
- contact information
This data is used strictly for order processing and customer service.
Your information will be deleted after legal retention periods expire unless further storage is required for contractual obligations.
6. Email Marketing
Newsletter Subscription
If you subscribe to our newsletter, we use your email address to send updates about promotions, new arrivals, and exclusive offers.
You can unsubscribe at any time using the link included in every email or by contacting:
We use a double opt-in system to confirm your subscription.
Marketing Emails to Existing Customers
If you make a purchase from our store, we may send occasional product recommendations related to your previous purchases.
You may opt out of these communications at any time.
7. Data Sharing for Order Fulfillment
To complete your order, we may share your information with trusted third-party partners such as:
- shipping providers
- payment processors
- logistics partners
Your data is shared only when necessary to complete your purchase.
8. Payment Providers
We work with secure payment providers such as:
PayPal
When selecting PayPal during checkout, your payment information is processed directly by PayPal in accordance with their privacy policy.
For more details, please visit:
https://www.paypal.com/privacy
9. Social Media Plugins
Our website may include links to social platforms such as:
These integrations are configured to protect your privacy. A connection to social network servers is only established once you actively interact with the plugin.
For further details, please refer to the privacy policies of the respective platforms.
10. Online Marketing and Analytics
We may use analytics tools such as:
Google Analytics
These tools help us understand how visitors use our website and allow us to improve functionality and performance.
Google Analytics collects anonymized usage data such as:
- pages visited
- session duration
- device information
You may disable tracking through your browser settings or Google’s opt-out tools.
More information:
https://policies.google.com/privacy
11. Advertising and Remarketing
We may use advertising services such as:
- Google Ads
- Meta (Facebook & Instagram) Pixel
These tools allow us to show relevant advertisements based on your interaction with our website.
Tracking only occurs with your consent where required.
You can manage your advertising preferences here:
12. Your Rights Under Data Protection Laws
You have the right to:
- access your personal data
- request correction of inaccurate data
- request deletion of your data
- restrict processing
- transfer your data
- withdraw consent at any time
- object to data processing
- file a complaint with a supervisory authority
To exercise any of these rights, contact:
13. Data Retention
We retain personal data only as long as necessary to:
- fulfill contractual obligations
- comply with legal requirements
- resolve disputes
- enforce agreements
After retention periods expire, your data is securely deleted.
14. Contact
If you have questions about this Privacy Policy or how your data is handled, please contact: