Terms and conditions
TERMS & CONDITIONS
Overview
This website is operated by Hayes Vancouver. Throughout the site, the terms “we”, “us”, and “our” refer to Hayes Vancouver.
By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms & Conditions, including any policies referenced within this document.
These Terms apply to all users of the website, including visitors, customers, merchants, and content contributors.
If you do not agree with any part of these Terms, please do not use our website or services.
We reserve the right to update or modify these Terms at any time.
Section 1 – Online Store Terms
By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence.
You agree not to use our products or services for any unlawful purpose or violate any applicable laws.
You must not transmit viruses, malicious code, or harmful material through our website.
Violation of these Terms may result in termination of access to our services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone at any time for any reason.
You understand that information transmitted through the website (excluding payment data) may pass across multiple networks and be adapted for technical compatibility.
Payment information is always securely encrypted.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without written permission from Hayes Vancouver.
Section 3 – Accuracy of Information
We aim to ensure that all information on our website is accurate and up to date. However, we cannot guarantee that all content is free from errors or omissions.
The information provided on this website is for general guidance only and should not be relied upon as the sole basis for decision-making.
We reserve the right to update website content at any time without obligation.
Section 4 – Product Pricing and Availability
Prices for our products may change without notice.
We reserve the right to modify or discontinue any product or service at any time without prior notice.
The display of products on our website does not constitute a legally binding offer. A contract is only formed once your order has been confirmed.
Statutory warranty rights apply where required by applicable law.
Section 5 – Products or Services
Some products may be available exclusively online and in limited quantities.
We make every effort to display product images and colors accurately, but cannot guarantee that your device screen reflects exact color representation.
We reserve the right to limit product quantities or restrict sales by region where necessary.
Products are shipped through our international fulfillment partners. Depending on your location, additional customs duties or import taxes may apply and remain the responsibility of the customer.
Section 6 – Billing and Account Information
We reserve the right to refuse or cancel any order at our discretion.
This may include orders that appear to be placed by resellers, distributors, or automated systems.
You agree to provide accurate and current billing and account information for all purchases made on our website.
For further details regarding returns, please refer to our Return Policy.
Section 7 – Third-Party Tools
We may provide access to third-party tools that we do not control or monitor.
These tools are provided “as is” without warranties or guarantees.
Use of third-party tools is entirely at your own discretion and subject to the provider’s terms.
Section 8 – Third-Party Links
Our website may include links to third-party websites.
We are not responsible for the content, policies, or practices of those websites and accept no liability for transactions made through them.
Please review third-party policies before engaging with their services.
Section 9 – User Comments and Feedback
If you submit comments, suggestions, or other materials to us, you agree that we may use them without restriction.
We are not obligated to maintain confidentiality, provide compensation, or respond to submissions.
You agree not to submit unlawful, offensive, misleading, or harmful content.
Section 10 – Personal Information
Your submission of personal information through our website is governed by our Privacy Policy.
Section 11 – Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors or inaccuracies relating to pricing, product descriptions, shipping times, or availability.
We reserve the right to correct errors and cancel orders if necessary.
Section 12 – Prohibited Uses
You are prohibited from using this website:
- for unlawful activities
- to violate regulations or laws
- to infringe intellectual property rights
- to distribute malicious software
- to collect personal data unlawfully
- to harass, discriminate, or abuse others
- to interfere with website security features
Violation may result in termination of service access.
Section 13 – Disclaimer of Warranties and Limitation of Liability
We do not guarantee uninterrupted or error-free use of our services.
All products and services are provided “as available” without warranties unless required by law.
Hayes Vancouver is not liable for indirect, incidental, or consequential damages arising from use of our services.
Where liability limitations are restricted by law, liability is limited to the maximum extent permitted.
Section 14 – Indemnification
You agree to indemnify and hold harmless Hayes Vancouver and its affiliates, partners, service providers, and employees from claims arising from your breach of these Terms or violation of applicable laws.
Section 15 – Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain valid and enforceable.
Section 16 – Termination
These Terms remain effective unless terminated by either party.
We reserve the right to terminate access to our services if these Terms are violated.
Section 17 – Entire Agreement
These Terms, together with our policies, constitute the entire agreement between you and Hayes Vancouver regarding website use.
Section 18 – Governing Law
These Terms are governed by the applicable laws of the jurisdiction in which Hayes Vancouver operates and applicable international consumer protection regulations where required.
Section 19 – Refused or Unclaimed Packages
If a package is refused at delivery or not collected from a pickup location, it may be returned to our fulfillment facility.
In such cases, a $35 CAD administrative and handling fee may be deducted from the refund.
Section 20 – Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Continued use of the website after changes are posted constitutes acceptance of those changes.
Section 21 – Contact Information
Questions about these Terms & Conditions can be sent to: