Shipping Policy
SHIPPING POLICY
Order Processing
At Hayes Vancouver, every order is prepared with care to ensure quality and accuracy.
Orders are typically processed within 1–3 business days before shipment. Orders placed during weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email including tracking details.
Delivery Time
Our standard delivery timeframe is 5–15 business days, depending on your location.
We work with trusted logistics partners to ensure your order arrives safely and reliably. Delivery times may vary slightly based on destination, seasonal demand, or customs processing.
Shipping Costs
We are pleased to offer free shipping on all orders.
There are no minimum purchase requirements, and all packages are delivered directly to your address at no additional cost.
Order Confirmation
After placing your order:
- you will receive an order confirmation email
- your order will enter processing within 1–3 business days
- tracking details will be sent once your package has shipped
All transactions are securely processed using SSL encryption to protect your personal information.
Shipping Delays
While we aim to meet our estimated delivery times, unexpected delays may occasionally occur due to:
- high seasonal demand
- customs clearance procedures
- weather conditions
- carrier-related disruptions
If delays occur, our team will continue to monitor your shipment and assist where possible.
Shipping Insurance (Optional)
To provide additional peace of mind, we offer optional Shipping Insurance at checkout.
When Shipping Insurance is selected, your order is protected against:
Lost Packages
If your order is confirmed lost during transit, we will arrange a replacement at no additional cost.
Damaged Packages
If your order arrives damaged, we will replace the affected items after reviewing the provided photos.
To submit a claim, please contact:
within 7 days of delivery (or expected delivery date).
Include:
- your order number
- tracking information
- photos if applicable
Once verified, we will process your replacement promptly.
What Shipping Insurance Does Not Cover
Shipping Insurance does not apply to:
- incorrect or incomplete shipping addresses entered at checkout
- packages marked as delivered by the carrier but reported missing afterward
- delays caused by customs or courier handling
Customer Support
If you have questions about shipping or need assistance with your order, please contact:
Our support team is always happy to help.